Frequently Asked Questions

PARTS & OILS

Orders & Delivery

PITSTOP Service

Deals & Rewards

  • How do I even know I'm ordering the right part?

    Our Product Finder does the homework. Enter your chassis number or engine code and you'll only see parts that actually fit your car. Still unsure? WhatsApp us and we'll double-check before it ships.

  • Do you have parts for my car?

    Our website streamlines this process with a user-friendly
    vehicle lookup feature. Typically located on our homepage or in the search bar, just input your vehicle's make, model, and year, and let the tool handle the
    rest.

  • Are the parts and oils you offer genuine?

    100%. We only sell genuine OEM parts and certified aftermarket brands. No copies, no ‘first copy’. The brand is listed on every product so you know exactly what you're getting.

  • OEM or aftermarket: what's the difference?

    OEM is made by your car's own manufacturer: exact factory fit, usually pricier. Aftermarket is made by trusted third-party brands: solid quality, easier on the wallet. We stock both, so it's your call.

  • Which engine oil does my car need?

    Search your car in the Product Finder and we'll show the grades that suit it. We carry the largest oil grade range in Pakistan, so chances are yours is here. Can't decide? Just ask us.

  • Where do I find my engine size?

    Check under the bonnet for a sticker or stamped marking, look in your owner's manual under Specifications, or check the badge on the back of your car. Or skip the hunt and send us your chassis number.

  • Do you deliver to my city?

    Yes, anywhere in Pakistan. We ship with trusted couriers like PostEx and Leopard Courier.

  • How much is delivery, and how fast?

    It depends on where you are and what you order. You'll see the exact cost and timing at checkout, before you pay. Pro tip: our Bundle Offers come with free delivery.

  • Can I track my order?

    Yep. The moment your order ships, we email you a tracking number so you can follow it to your door.

  • How can I pay?

    Cash on Delivery or bank transfer. Want another option? Tell us at hello@gariparts.com or on WhatsApp.

  • What if the part doesn't fit or I change my mind?

    No stress. Message or call us on 0331-0074274 within 2 days of delivery and we'll sort out an exchange or refund. Full details on our Returns page.

  • Can I talk to a real person?

    Always. Call or WhatsApp 0331-0074274, or email hello@gariparts.com. We're around Monday to Friday, 11am to 6pm.

  • What's included in an oil change package?

    Our super value discounted oil change package includes quality, original engine oil, a new oil, cabin and air filter with free 10-point check, including wipers, steering fluid, brake fluid, coolant, washer fluid and tyre pressure inspection.

  • Why do oil change prices vary?

    Three things: the oil brand you pick, your car's make and model, and your engine size.

  • What else can Gari Parts Express Center (Pitstop) do?

    Oil change, tune-ups, brake service, gear oil change, injector cleaning, coolant replacement, tyre rotation and full vehicle inspections, backed by digital diagnostics and a digital service history for your car.
    We use two post lift and have highly trained mechanic staff.

  • Any deals right now?

    Check our Bundle Offers on Bike Engine Oils (free delivery in Karachi) For more follow us on Instagram, TikTok and Facebook for new drops. Join our email list to hear about deals first. 

  • My discount code isn't working. Help?

    Message us on 0331-0074274 and we'll get it sorted.